The Village of Palm Springs - Palm Springs, Florida

Rosario L. F.

El servicio es sencillamente terrible, no envían las facturas a tiempo, el servicio online prácticamente no existe, es todo un entramado de complicaciones para suspender el servicio y generar más costos a los usuarios.

Ericka H.

Code enforcement came by my mothers and dropped off a notice of violation. I’ve been calling to have it rectified and have someone come out for the “re-inspection” and there hasn’t been an update and I’ve called twice, both times getting the officers voicemail. I left a voicemail both times I called. Still no update about the code violation and if she is good to go. This city hall needs some serious revamping and people who actually care about the community and not just trying to get some extra money off the residents.

Milena H.

Be careful the people of the city are stealing they just charged me $25 more for a permit that they had already sent the invoice of 75 and now they charge me 100 but he says that they made a mistake when processing it the first time. And only because I went to complain that they didn't answer his phone and left him on hold for more than 40 minutes. They are thieves. The worst service, I bought a house 3 months ago here and everything has been problems with the city. At first I asked for a new garbage tank, the one that was in the house was without a lid, the first time I called they never put the order a month later I called again and they told him that there was no order they put the order again and it took 3 months to bring it. I got a permit to change the water heater since I moved , a week ago it was that they responded and I have been calling for 4 days to make the payment and no one responds. Call the manager and she was more irresponsible than the employees, she has no idea what is doing and only justifies the bad work they are doing. I wish some one change the administration of that place is the

Doug 0.

All I needed was to confirm inspections were scheduled, got put on hold for 15 minutes the first time I called. Then I called back and was on hold for 20 minutes then my call got merged with another customer that was on hold for 9 minutes and we both had to hang up and I still never got my confirmation.

Erica A.

I have had two unpleasant encounters over the phone with the staff at the utilities department. Carol specifically is very rude and condescending. Utility bills due dates are on the 7th of each month. I log in to pay my $57 bill on the 7th of May and the website was down due to maintenance. It shared a note stating due to the inconvenience it would give customers till the 12th to pay. I paid my bill on the 9th. I check today 5/27/22 and I was charged a late fee for May. Called to dispute, Carol immediately said “oh that’s an old message from last year”. Carol if it’s old why is it no longer on the website and why would I lie about seeing the message but you knew exactly what message I was talking about. I asked to speak to the supervisor but as always they took my number and said I would receive a call. I will update once this call is received. Note to Palm Springs, it’s a beautiful place to live but their utilities department has one of the most rudest miserable employee working there. I think it’s time to retire Carol if you can’t be nice.

Stephanie R.

This municipality is the absolute worst in the entire County. Calling 3-4 times a day, only to schedule and inspection the office answers "Village of Palm Springs, please hold" but in reality they do not come back to the phone. This has happened numerous times and in the past 1-2 weeks we cannot schedule ONE simple inspection. There's no email, no online request, you have to keep calling all day to waste, 18-20 minutes or until you give up and call again.

This is bizarre and a huge waste of time. I wish there was a way to rate at 0 or negative stars.

Save the time and refuse jobs for this municipality. Not worth the trouble and ongoing explanation to your own customers.

Kristal

It’s really sad, because you have no other option, many people that work there do nothing to help or explain things. I wish that you could choose another water company then maybe they would strive to try and resolve issues. They know that they got you because you have no other option.

Jessica

Terrible service from the Building Department and the Assistant Manager.
They have been given too much power and consider themselves above everyone applying for a permit.