H. Samuel - Washington

Bradley Whale

Ordered 2 pairs of ear rings online for my daughters girls will love them.
Good service quick and easy well packaged in gift bag ready for me to collect.
Staff member in shop was very helpful and friendly think her name was Rebecca.
Haven't used H.Samuel much in past but will be back. ?

Danielle Firman

Absolutely fabulous! Customer services was spot on! Vickie was fantastic, they didn't have the ring in my size and she kept in touch and hunted high an low and eventually found it! I am elated! Over the moon and so very grateful for Vickie's help

louise coats

So I recently got engaged on the 15/08/24 in Greece, with a beautiful ring from the Forever Diamond Collection. Unfortunately I noticed after a few days the inside of the band had snapped. So I took the ring back to the Washington store where it was purchased and my fiancé and I were heartbroken. Luckily Gary a manager across different stores was in to save the day! He had the ring sent off and tested which resulted in there being a manufacturing fault with the ring. I then received a call from Vicky in Washington explaining the result and that my current ring was no longer in stock as they no longer made that particular ring. She explained what options I would have in regard to getting a new ring. Vicky was very kind in keeping mother updated when she visited the store as I was in my first week of my final year of university and could not make it to store personally. Unsettled about my options I then got in touch with Gary and went over my all of my options for a new ring and he explained everything in detail and answered all of my questions and I felt so reassured that I could have a new ring. He pointed me in the direction of the metro centre H. Samuel store as it carried the whole Forever Diamond Collection there I met the lovely Bobby Jo! I explained my previous dilemma and heartbreak and she was so attentive when showing me the rings and explained each ring in detail. She explained the coverage and protection I could get for each ring and how best to protect my ring with prices for each coverage on the last two rings I was interested in. She accommodated my request to have both rings I had loved in my size sent to the Washington store where my fiancé would go and decide between the last two rings standing. However, I received a call from Washington to say only one ring could come to store as the other was in Ireland & couldn’t be brought over which I understood. My fiancé and I went into the Washington store to look at the remaining ring as it was his first time seeing the ring. We only took one look at the ring & instantly knew it was the one! Gary handled the exchange for me and we were able to walk away that day with my new ring over the moon! I couldn’t be more Grateful to Gary for personally handling this and being available over the phone for me even though he Washington is not his normal store. I can never thank him enough! He was so lovely and reassuring, with the best customer service I could have asked for! & I will always be grateful to Bobby Jo when helping me look for a new ring as she could see how hard it was for me but did her upmost to make it and exciting experience and I couldn’t of gotten better advice! She was amazing the way she turned the negative into a positive! I will always be grateful to the H. Samuel team for all of their AMAZING help, hard work & efforts! As it really doesn’t go unnoticed! I sincerely hope customers read this and know they will get best customer service they deserve!

Kindest Regards,
Louise Coats

Tanya Hildreth

Fantastic service at the Galleries Washington from Rebecca. Was such a great help and extremely pleasant. Would definitely recommend anyone going here

Claire Robinson

Went to Washington store today to replace my engagement set, due to south shields being closed
Was served by a young lady named vicky, her customer service was amazing, nothing was to much trouble for her. Lovely lady very helpful & very respectful. Will only use Washington store from now on, due to today's experience with this lovely lady.

Seppy Reginald

An amazing experience with vikkie and all the staff at the Washington store, from the phone call right through to purchase and now pick up, everyone is an absolutely a credit to the team at the Washington store. Amazing and i will be back for future purchases. ? ? ? ? ?

Mr Bainbridge

Stephen Leighton

Fabulous customer support from Rebecca at the Galleries branch in Washington could no ask for a better experience

Brooke Rumney

Gemma was great help and had lovely customer service