Heart of the Rockies Regional Medical Center - Salida, Colorado

Alecia Giordano

UPDATE: This was fixed very quickly after I left this review and my bill was sent to the correct place and removed from collections. Thank you!!

The care I received was fine. But the billing department is a nightmare. I was seen from a referral from the VA, which the VA is responsible for. I have received many bills, even after calling to let them know to bill the VA. They have now gone to collections and I've just about given up. I have never missed a payment on any bill and my credit score is excellent. Not sure how to get through to them that it's NOT responsibility. Unfortunately I run into this problem a lot as a veteran using care in the community through the VA.

Sierra Morgan

ULTRASOUND IMAGING. it was NOT the gynecologist, but the woman who did my ultrasound here is rude and made me uncomfortable. I had to get an invasive ultrasound - and without my knowledge there was a student in the room with her. I wasn't asked if this was ok!! This is not the type of thing you want an audience for? She was rough with me and warned me about pressure/jabs AFTER she applied pressure or jabbed me. It was ridiculous. I was in to see if I had any cysts causing me immense pain. Because the student was there I heard her ask the one doing the ultrasound - "what is that?" As she was looking at my ultrasound. She said "that's a cyst. I'm not going to take a picture of it because I know what it is." So, she didn't take a picture of the thing that I was in there looking for. I had to tell my doctor myself because it was not included in the report. Wtf. I have heard so many similar stories from coworkers, friends, and locals that have had to get imaging/ultrasounds or anything regarding reproductive healthhere. If you can - planned parenthood in town is great but they aren't able to do everything. If you can, travel to Breck or the springs! I think this is an embarrassing topic a lot of peeps don't want to talk about - so here it is!! Go somewhere they will make you feel comfortable and welcome ?

Rhonda Durham

My brother believes he had a stroke and my son just took him to this place. My brother description of his symptoms are all relevant to a stroke. My brother has had three in the past so he should know. The doctor had blood drawn and said all looked good and sent him home. You can't detect a stroke from blood work. You need a CT scan or MRI. My brother is still not feeling well so now my son is taking him to the Springs. How sad is our medical system in the US!!! If I could give a zero I would. Poor excuse for a hospital and doctor.

Lori m

This was by far one of the worst interactions I’ve had with a medical person. Besides not being listened to. Thankfully got help elsewhere and issue was completely resolved. I had been warned and didn’t heed the warning. I appreciate the medical community, but would not recommend this ent.

Harry Konen

I was extremely pleased with every aspect of my recent stay in HRRMC Hospital from the emergency room, to the 4 night stay in the Medical Unit, to the discharge. The nursing care was friendly, caring, and personal. The food was excellent and varied. The doctor’s explained in detail and in clear understandable terms exactly what and why each step was being done.

Nicky Antonellis

I went to the ER here twice this summer, once for broken ribs, another time for a broken knee. I was correctly diagnosed in both cases by Dr. Visitacion. He is a great kind doctor. My constructive feedback would be for him to spend a bit more time with his patients, as he seemed quite rushed. Overall, great place to go if you need an ER!

Tim Dearborn

Took my out-of-state mom to the ER with a painful shoulder injury. All the staff were extremely helpful, friendly, knowledgeable, and perhaps most importantly in the midst of a painful injury, gentle. According to the staff, we visited the ER at a busier time, but I thought they provided extremely fast service in spite of that. We were sitting in our own ER room even before we had finished filling out the paperwork. If the unfortunate happens when you are in the Arkansas River Valley, this is the place to go!

Russ Schleicher

I came in a few years ago with a toothache that needed a root canal. It was a Friday night. They told me I'd have to wait for the dentist to open on Monday, and there was nothing they could do. I'm assuming they thought I was after pills and not actually in the worst pain I've had in my life. So I woke up my elderly father and had him go with me so maybe they'd take me seriously and see I wasn't a tweaker or anything. They prescribed me meds finally.

Last night, I took my daughter in. Neck sprain a few days ago. The pain woke her up at 2am after taking 400mg of ibuprofen at 10pm. They check her in, give her a catscan, and send us on our way saying we need to buy OTC children's painkillers, and that will do just fine. Like she wasn't taking more before we went in and it's not touching the pain. So all in all, I don't know what this hospitals motives or reasons are, but if you're in pain, they really want you to suffer through it. I guess since you can't SEE pain, they don't need to treat it? I don't know, watching my 10-year-old daughter suffer hasn't been fun, HRRMC.