Lancaster General Health Parkesburg - Parkesburg, Pennsylvania

Nicole

I have been a patient of LG Health in Parkesburg for many years. Today was the first time I had been back since the new shopping complex was created. I was unable to find signage directing me into the parking lot. I had no idea that I had to pull into the Starbucks entrance. There really needs to be a sign for those of us who are a bit directionally challenged.

Ganesh V.

I don’t want to name anyone, but the doctor I saw today gave me the worst experience. If they’re too busy to provide proper care, they shouldn’t be seeing patients at all. They deserve to be held accountable—such behavior is unacceptable for a medical professional. I will not recommend this location or the doctors at the location. They don’t deserve to be a doctors must be fired and have the beg for food.

Angela E.

I went to my yearly mammogram today and Karol was my technician and she was fantastic, she saw that I had markers from my breast cancer in 2021 and she wanted to get one of them that was on the border of the frame so she tried to get as much as possible without causing me any unnecessary pain, I’ve got to say I thought Karol was the most gentle person to ever preform a mammogram on me in my life 😊 and she is very caring and her personality makes for a very comforting procedure to be performed.

Cherie L.

I used to get my blood work done here. The phlebotomists are great! Unfortunately, the results were never delivered to the ordering physicians. My PCP had to call and request them. For other doctors I downloaded results from the patient portal. If your doctor are not in the Lancaster General system you will have to do a little work yourself.

Laura H.

Dr. Matthew Molnar & LG Health are an absolute horror show. I had my annual physical with him, it was my first time to the practice, in Oct 2023 & he seemed to listen, but it was billed as "new patient visit" instead of "annual physical," so I've received a bill for over $200 for lab work that insurance should have covered had it been billed properly. I've been dealing with a re-bill for months now & have been ignored, denied, treated rudely & even hung up on by his staff (Sabrina, to be specific) b/c they refuse to fix their mistake & I'm on the hook for hundreds of dollars b/c of it.

I certainly know why I had an appointment with them. I was most definitely there for my annual physical. I even requested a document stating I had my physical to submit to my employer's HR department since I get a discount on my insurance for it. I am absolutely horrified by how Dr. Molnar, his staff and the lab have treated me. If I had been aware my lab work would cost me $216 I wouldn't have had it done.

I've also had issues with communications & getting my prescription re-filled. The main reason I had the Oct 2024 appointment was to get my one prescription filled. I had the bloodwork as required, yet over a month later, unbeknownst to me, my prescription hadn't been called in. I called on a Friday morning to get the scrip & left a message, nobody had the courtesy to return my call. I called Saturday & got the skeleton crew, I was told they'd call in the scrip but nobody followed up. The end result was I had to go a day without a prescription I have to take every day. He did, however call in a new prescription that I have not taken b/c I have questions about it that apparently the Doctor will not answer.

On the communications front, Dr. Molnar, like the typical millenial, refuses to have any verbal conversations with his patients. Everything has to be done on their website. As a patient who's getting older & having more & more health problems I prefer to have actual discussions with my doctor. About two weeks after I had the bloodwork done some kind of administrative assistant called to review the results with me. She didn't even know how to pronounce some things on the results. I had questions she could not answer. She told me she'd have Dr. Molnar call me. He never did, which is why I never took the new prescription he called in for me. I do not take medication without knowing why, & I was never really told why.

Matthew Molnar & LG Health are a perfect example of everything that is wrong with our health care industry (that's INDUSTRY, not SYSTEM). Profits over patients.

Eddie P.

Not the greatest office I’ve ever had. Went in to get a referral. Doctor touched my legs and checked my meds and said I was good to go. Then I go to refill my meds and they didn’t know where ch ones to refill. I had Dr. Heck. Seems pretty sure of himself.

Mandi

Your practice is absolutely the worst! The “nurse” I was speaking with decided she didn’t like the conversation we were having and hung up the phone on me. I have made numerous calls to the practice manager as well as the complaint line with no return call

Ni B.

I was looking for a new doctor and found one but the staff at the office is very unprofessional I been calling the office for a over month and can never get ahold of the staff left messages and web messages nobody called back . I stopped in the office to ask a question and everyone of the stuff was rude they talked about my person information in front of other patients checking in which was a violation of hippa ,then have a non clinical staff member try to tell me about medical information and he couldn’t even answer my questions. The staff proceeded to tell me I should make an appointment but they have any openings until Jan . If you need medical care find a different place