Pinellas Internal Medicine Associates - Pinellas Park, Florida

Koko S.

I like my doctor for some things. She is friendly and easy to talk to and has helped with some things, but she doesn't seem to ever want to dive deeper into issues and do testing for certain things. Seems like she looks alot up on the internet too which I can do myself. If you have real issues going on and want to get testing to dive deeper this probably isn't the place. If you need an appointment asap good luck. They leave no openings for last minute more serious issues that may need to be seen asap for. I ended up having to go elsewhere a few times cause they couldn't fit me in. Also for the office staff... Cally has the worst attitude and is extremely unprofessional. I never spoke to anyone so rude at a doctors office in my life. And it wasn't just a 1 time thing like she had a bad day. It's almost every time I've had to deal with her. And forget about getting results for bloodwork. I'll have my results back from Lab Corp or Quest in a few days. Dont hear from them at all. I'll follow up a week or 2 later, and they haven't even looked at my results yet. I think it's time to find a new doctor cause I feel like they don't care or want to really help there.

C W.

The new doctor, Cassandra Haggert, and her team, especially Summer Kapili, are so nice, kind, and attentive. I feel welcomed and cared for. They even call me to follow up on things.

I called once to inquire about something and a care team member heard that I was congested. Immediately, she sent me to get a covid/flu test administered and ordered me antibiotics.

Excellent service!

Mandy P.

Dr Cassandra Haggert is amazing and listened to all my concerns and made me feel valid as an individual in my intake appointment. I felt like I mattered and my concerns were valid. I look forward to coming back! The rest of the staff was friendly as well.

Adrianne S.

Dr Downs is the best primary care practitioner I’ve ever had! I came to her with a variety of conditions and issues and she had been working with me to get everything taken care of.

Dr. Downs is smart, kind, and funny. She’s the type of Dr. You can tell anything and she takes her time to review everything with me!

I am so grateful for her and always have an easy breezy time in that office. I highly recommend her for anyone who needs a Dr to really listen to them and their concerns.

Geo

They don’t return phone calls, can rarely fit you in if you are sick, even within a few days. Was told after an office visit to contact the after-hours if symptoms became worse. I tried to call twice and left a message with the answering service and never received a call back from a doctor.

I ended up visiting urgent care, which makes this office pretty much useless.

Nice doctor, but terrible staff, and zero follow up.

I’ve had to chase down results for blood work and numerous other issues but after the most recent issue, I will be changing doctors.

Lisa N.

I've been going to Dr Downs for several years now and love her and the office staff. Yes, people make mistakes and they sometimes do, but they are quick to remedy any mistakes when I call. If you're expecting to be babied, this may not be the office for you. I, personally, appreciate the straightforward answers and communication from all in this office. Everyone has always been polite and helpful, but then I don't call with an attitude or act like I'm the only patient they have. It's a busy office and the drs are thorough. The new office is very spacious and I like the patient portal.

Jennifer R.

Dr. Downs, the medical assistants, and all staff are very friendly. Dr. Downs is a great listener and is non judgemental. So happy to have found her amongst so many practitioners that only accept Medicare. Finally someone who doesn't blow off the middle aged people.

Bev K.

My husband and I both went to see her and she was great. My husband had an ear infection and they prescribed an antibiotic. He had an allergic reaction to his other medication they prescribed him and was rushed to the hospital. Once they got him stabilized, he was sent home and to see if primary care doctor the next day. Well, I called and spoke first to Victoria and she was uncaring and said she couldn't get him in until a week a half later. Since our doctor was out of town, and the other doctor is full we would have to wait. I got very upset and she hung up.on me. I called back and spoke to Carlie which didn't seem to care either. The office manager was suppose to give me a call and I have yet to speak to her. It is a shame because the doctors are good ,but the staff needs work. I guess I should have read all the reviews before going there!! Would not recommend anyone to that