TGMG Apollo Beach - Apollo Beach, Florida

Emily Smith

Very inflexible. Poor communication. Dismissive toward patients. Had an appointment that was canceled accidentally? by a staff member. Showed up and the front staff and supervisor said they would not see us. Would not recommend getting care here. I’ve never seen a doctor’s office turn away a patient. Perhaps it was a blessing in disguise.

Jackie M

Horrible experience here. Had an appointment today and they cancelled it and didn't even tell me. They knew I was suffering from gastritis and having side effects from medicine given to me and they still turned me away. Not only are they rude, and disrespectful but they have no empathy. Why would they allow people like this to continue working there ? Front ladies and nurse Nicole specifically.

Nicole Williams

I usually try to give all medical clinics a chance before deciding to not return. Although the facility is clean and the staff is kind, as a patient I feel as though the concerns for my health were not taken into considerations by the physicians I have been seen by.

A few examples are during my first appointment, I had expressed concern about stress and anxiety due to Postpartum Depression; I had asked for a referral. When asked by the PA how many kids I had, I responded with three to which he responded with, "Three! You don't have time to be depressed." I understand that it was meant as friendly banter, but it was a comment not necessary at any time and very unprofessional.

Another time I went in for a sinus infection. I had expressed to the PA that I have also had pain in my ribs that have become more agitated with coughing. The PA gave me a quick diagnosis and said to discuss it further with my primary, then rushed me out the door.

Whenever I visit this clinic, I never feel as though my concerns are heard and that the PA's are doing their best to rush the appointment. Personally, I feel like I get better attention at the Urgent Care up the road than I do here.

Peggy Daas

My Husband is a patient of Dr. Lewis Lopez at this location. He really likes Dr Lopez and the doctor without a doubt knows what he is doing. My problem lies with getting the prescriptions refilled. My husband was hosptialized in late August and I made a follow up appointment while he was there. Unfortunatelly we couldn't get in to see Dr. Lopez so I opted for his Physician Assistant Wilson Cuesta Hoyos. We were not very pleased after being seen by him as we felt that not all our concerns were addressed. A month later I am more displeased, I am rather upset. My husband has heart issues and at the hospital some medications were stopped and others added. Perscriptions were filled by the Tampa General Parmacy with no refil as my husbands cardiologists do not have privlidges with Tampa General (husband was taken there via ambulance). Because the meds were not filled by Publix they have no record of them and therefore would not request refills. Refills are needed now and I called the Tampa General Medical Group, Apollo Beach. to get them refilled. Wilson Hoyos had reviewed all the medicine changes at his follow up appointment and I would have thought those would have been updated by the Hoyos. The prescriptions are showing in my husbands mychart but when I logged in to request refills the option wasn't available. I called the office and I don't think the staff I spoke to even bothered to look up my husband's chart. I explained the issue and the staff's first question was if my husband had been seen by their office for the post hospitalization follow up. She said that the doctor would only update the prescriptions for my husband after he was seen. My reply was that he was seen and that we actually did go over all the changes at the appointment. At this point her job would have been to open his chart, confirm the follow up appointment and follow up with the midlevel to get this rectified. She never offered, just told me to call the Tampa General Pharmacy to get the precriptions transfered. I did call the TGH Pharmacy and, because the hospital cardiologists did not write the prescriptions with refills they could not be transfered. Understandable. Thank God I called his cardiology group and they are filling the meds for him with our preferred pharmacy. My last comment to the staff at the TGMG, Apollo Beach, office was that it is quite obvious to me that Wilson Hoyos did not do his job correctly and that I was going to write a scathing review on google. Her only commnet was "OK". Horrific customer service! By the way, this is NOT the first time I have had prescription issues with the staff.

P Christian

I wish there is an option for no star.
I am patient with Dr. Amos and I needed appointment to see her but the guy who is handling medical questions department is super rude .
He never bothers to check if appointment is available? He never returned call from doctor, he just sitting on phone and not even answer what you are asking for!
As an existing patient you don't get appointment if you are sick.
They don't even bother to reply my messages on my chart.
Pathetic customer service from that guy specially who is handling medical questions.
And they really don't care about their patients too.
Terrible...

craig chancey

I waited 4 months to get an appointment for just blood work, only to find out they wont take cash payments. If you have insurance but dont want to use it and just pay cash so they dont charge you more and get there kick backs they wont take you. Unreal, sense when is it bad to just pay cash, its because there more into the kick backs and ripping off the public through the biggest scam in the country insurance.

Regina B

Waiting on a response for an entire week now. Getting a simple prescription refill has been impossible. After sending numerous text through MyChart as well as calling here we are a week later and still no progress. The messages are being “viewed “ so I know they are receiving them. The ladies at the front have been really helpful however, they can’t refill prescriptions. 24 to 48 hours to process a request is equivalent to a week and counting I guess.

Ukr87 Girl

Dr. Louis always figures out my problem. I went to 2 urgent cares, one ER visit and none of them could figure out why I am having bad headaches. He did and since then no problems. He may not be always available to schedule visit, but I rather wait and have a peace in my mind. Great place!