Trinity Family Physicians - Trinity, Florida

Artsy F. L.

I am in my 50s and haven't had the greatest luck finding a doctor who cares. My whole family now goes here to see Ian who is super helpful with health issues. He doesn't tell you what you want to hear, he tells you what you need to know to improve your health.

I have been battling GERD, which is a digestive disorder, and Ian is the first doctor who was willing to take the time to understand my problems and then prescribe a medication that has actually helped... it has been life changing for me!

John J.

UPDATE: Ugh - they just called and said they wouldn't refill a prescription because I haven't been there since December. It's February. Two months. I made four visits in the calendar year 2024 and they are trying to get the $50 office visit to renew a prescription because I haven't been there in two months? For real? What a joke this place is.... strongly discourage you from using this practice. If I could give it negative stars I would

After sitting in the examining room for 45 minutes I got up and left. The nurse said it would be "just a few more minutes". No thanks.

LexiP

I just paid 95 dollars for a Tele health visit that got cut short it lasted about 5 and a half minutes. The Dr's screen froze up and instead of calling me she has someone else call me and tell me that the Dr was about done talking to me anyway. The girls up front are rude and have no personality i also get the feeling that if they dont care for you you will be treated less than human...This Trinity family group is not good go with Baycare.
Update
My new Dr has requested my medical records twice and still has not received any records..it's been 2 months... I have called and left a message for their records department and have not received a call back. Not that I'm surprised.

Gina M.

Robert Willuams, APRN, is a Fantastic provider. Hes very thourough and pleasant. Such a shame the office utilizes billing company Innovacare Central Florida Physicians, who has the most rude and UNINFORMED people answering calls for billing questions. Also as rude and uninformed are the people answering the Trinity calls at their call center, I cant even get through to my providers office so they could tell me what Im being billed for, they want you to send an email inquiry. like i want to send or receive an email from some strange company!!!! Give me a break. You lose, your loss, no more money from me or my insurance company! For me to have to drive to the doctors office to find out what Im being billed for is ludacris and im not emailing anyone! You seem to have forgotten that the reason you're in business is because of the PATIENTS!!! Apparently, to Trinity Medical Group, its all about the MONEY.. SAD.

Amy C.

My podiatrist sent over forms that needed to be signed off on by Dr. Eldridge since a PA's signature is not good enough. Understandable. What's not understandable is now this office says I have to make an appointment to see them in order to sign off on some forms. I just saw them a month ago. They claim they need to do a foot exam in order to sign off on the forms. Excuse me? Uhm...I went to a podiatrist to get my foot examined. Why does my primary doctor need to do a foot exam? Is this an excuse to bill my insurance for another visit? Hopefully, I get a call back from Dr. Eldridge to get this resolved. I will say I have gone to this practice for years and I will tell you it's going down hill with the quality of service. They book like 3 people in office and 3 more for televisit all at the same time slot as your appointment. When I can, I make in office visits because at least I wait max maybe 20 mins. For televisits, it was routine for me to wait 1.5 to 2 hrs. The PAs are so over worked requiring to juggle multiple patients for the same time slot. The office staff are wonderful but have to deal with upset patients because of the wait times even though it's not their fault. Oh and you can't discuss multiple problems in one visit. I've been told numerous times, this is visit is to go over your bloodwork and not about issues you may have with your stomach. We can address that at the next appointment. Please look into your business practices otherwise you will start loosing patients.
UPDATE: The office called me back to claim the requirement of booking an office visit in order to have Dr. Eldridge sign off on forms for my podiatrist is a requirement of my insurance company. I called my insurance company to confirm and of course this is bogus. My insurance company stated there is no such requirement from them. I reported possible insurance fraud as it was Dr. Eldridge that is making this bogus claim. Do yourself a favor and find another practice.

Another Update: Because I gave them a bad review, they decided to send me to collections for some alleged charge dated 2/11/22. Just recieved a collection notice dated 3/5/24. Again, can say this enough...FIND A DIFFERENT PRACTICE AND NOT GO HERE!!!

Barbara B.

My husband and I have been patients of this practice very close to when it opened. I have never had such a great experience with physicians or their PAs ever. When Dr. Shirmo found out that my husband was diagnosed with cancer, he called us that same day to reassure us that everything would be OK. He also gave us advice about our plan. This practice has made sure that the staff is courteous and attends to the needs of the patient. I have never had to pay to get refills. YOU need to call them since they want to make sure everything is OK with you. They are all very thorough and they have never steered us wrong. If you have a problem with the practice, they listen and suggest a resolution quickly. You can’t go wrong with them. I love Rachel, his PA. Thank you, Dr. Shirmo.

Christopher T.

Been going here for 2 years, simply because it's a hassle to change doctors. They have ZERO respect for your time. Almost every appointment we've had (several per year) has been well over an hour late. Routine bloodwork (they LOVE to send you for bloodwork and specialist consults) they routinely forget to send the blood work orders to the lab. When you schedule your lab tests before work and the office isn't open all you can do is leave and reschedule. They will NOT refill prescriptions requested by the pharmacy and NEVER return phone calls. Very unprofessional and frustrating staff and office in general. I highly recommend finding another practice.
Update: To top it all off, when we informed the office that we would be finding a new doctor they changed ALL of our prescriptions (for my wife and I) many of which we'd been on for years and still had refills for, to ZERO refills.

Wesley N.

If you are a working man or women this is not the office for you. I suspect the doc, which includes his PA over books appointments and can't keep your scheduled one. If they don't show for your scheduled telhealth vist you are charged a no show fee of 75$ Yes.. I have had to resort to billing the office for my time... this crazy Patient beware.