White-Wilson Medical Center, P.A. Niceville - Niceville, Florida

Devin G.

I came in here !two! years ago in January of 2023 to establish care and receive medication I had already been prescribed previously. I had a very brief appointment, then I left. I paid a $25 co-pay, and gave them my insurance. They are now, two years later, sending me a bill of $116! I followed their recommendations to a T, my medication is also not anywhere near this expensive nor should my visit be.

My insurance should have covered this in full, which I do not have anymore because once again it has been two years! Now I have no recourse against my previous health insurance. They may want to re-think their business model if they have a two-year back-up. Not to mention the copious amounts of spam they sent to my email.

I feel the need to reiterate, I came into this place, ONCE, for a brief appointment for already prescribed maintenance medication, TWO YEARS AGO. Absurd.

Paul R.

It’s in an ultra convenient location and they don’t seem too busy for a check up, but that’s where all their pros end.

CONS: that would is used without a pun intended, but is ultra applicable. This practice over codes intentionally. I went for an annual check up and explicitly stated I only wanted the services that were covered by my healthcare. The front desk and NP both said they understood. Next thing I know I have $150 in extra charges. My visit lasted 10 minutes and I was charged for two visits because they asked generic mental health questions, but then billed my insurance for a ‘behavioral visit’. I called them to rectify it and I was met with a snotty person in billing (her name started with a T). She acted like I was taking money out of her pocket for disputing it. She gave up disputing it back and forth with me, so she gave me her manager’s number named Holly. Holly has failed to return my calls nor my insurance company’s calls.

Additionally the staff is extremely slow to respond to online questions, which is their preferred method of communication.

Lastly their actual doctors are booked out over 7 months… so why even bother offering it. Clearly they care only for their bottom line.

Cheryl F.

Years of consistent medical care. My care here has been good. I have no plans to find a new primary care physician. Pros: Easy to make appointments, good atmosphere, personnel seem competent, well-utilized portal, clean, seems to meet standards of practice that I’ve seen elsewhere, most personnel are efficient, caring, and friendly. Cons: Sometimes I’ve been met with the modern medical attitude that if you’re not going to die from it, just let it be. Continuity is a little spotty, so like most modern medical places, you need to stay on top of things yourself. I don’t know that anyone else is doing any better. Generally speaking, I think they do a good job, especially given the difficult medical and insurance system they work in. More preventative care or education would be a nice improvement.

Ruby T.

We’ve been with this clinic for over 20 years. The service is great. Doctors are awesome front desk, staff attentive, and punctual. I love that it doesn’t have a long wait. We’ve used Dr. Summers and Dr. Meeks they are outstanding and children oriented. They make your child feel comfortable, making them laugh Very attended to the needs of the children and explain things in detail so the parents can understand what they need to do for their children to keep them healthy .The nurses are great as well. This is an awesome place to take your family.

Kim S.

This staff has got to be one of the rudest set of administrative staffs I have had to speak with. I have been here plenty of times before but lately the team has been some of the rudest employees I have had to deal with. They are short answered and do not show the care you would expect someone who works with patients should be. Maybe I just expect kindness from places that are required to engage with people. If anyone has any other recommendations of a doctor in this area that would like to have a new patient please let me know.

Halieh P.

I have waited over 48hrs for a copy of my child’s shot records and physical I was told it would take 48hrs and you can’t even get it done on time. Incredibly unprofessional why isn’t the records updated in the online system like the okaloosa health department does and they don’t bill my insurance 🤷🏻‍♀️🤷🏻‍♀️🤷🏻‍♀️

J T.

I like going to my appointment because I knew I'm not going to wait that long to see Dr.Barnes. I'm very happy that I found him because I felt his concerns with my health. I knew that im well taken care
He is good and caring to his patients.
I like the employees also because their helpful.

Amanda L. K.

This is a VERY clean ,VERY friendly ,and VERY welcoming doctor’s office . Dr. Hoffman is AMAZING!!! She goes above and beyond to make sure you get the proper healthcare and medication. The nursing staff responds very fast if you send a message through their very convenient patient portal . Appointments are made within 2 weeks to possibly a 30 days which is AWESOME 🤩 the dreadful six months out like these other doctors in our area 😩 and to put the cherry 🍒 on top you can book your appointments conveniently online or over the phone with no problem at all. I ABSOLUTELY RECOMMEND THIS DOCTOR AND THIS CLINIC !